01About these terms
These terms govern your use of the Solute website and, where stated, our messaging notifications. Work we carry out for clients is governed by a separate written engagement — a proposal, statement of work, or master services agreement — which takes precedence over anything on this page if the two conflict.
Solute is a digital engineering studio based at 120 Curtain Road, London, United Kingdom.
02Using this site
You may use this site for lawful purposes connected with evaluating or engaging our services. You may not attempt to gain unauthorised access to it, probe or scan it, interfere with its operation, or use automated means to extract its content at scale.
All content on this site — text, design, code, and marks — belongs to Solute or its licensors. Client names, logos, and project material shown as case studies remain the property of their respective owners and appear with permission.
03Enquiries and proposals
Nothing on this site is an offer capable of acceptance. Estimates, timelines, and indicative pricing given in conversation or in a proposal are not binding until set out in a signed engagement.
Where we provide an estimate, it reflects our understanding of the scope at that moment. Changes to scope change the estimate.
04Engagements
Scope. Each engagement defines its own deliverables, milestones, and acceptance criteria. Work outside that scope is agreed separately in writing.
Your responsibilities. Timely access to systems, information, and decision-makers. Delivery timelines assume this; delays in access move timelines accordingly.
Fees and payment. Fees, rates, and payment terms are set out in the engagement. Invoices are payable within the period stated on them. We may suspend work on overdue accounts after written notice.
Intellectual property. Unless the engagement says otherwise, ownership of the deliverables passes to the client on full payment. We retain ownership of our pre-existing tools, libraries, frameworks, and general know-how, and grant a licence to use them as embedded in the deliverables.
Confidentiality. Each party keeps the other's confidential information in confidence and uses it only for the engagement.
Third-party services. Projects often depend on third-party platforms, APIs, and hosting. We are not responsible for their availability, pricing changes, or discontinuation, and any fees they charge are the client's responsibility unless agreed otherwise.
05Messaging notifications
Where we operate SMS or messaging notifications for a programme or event:
How you opt in. By entering your mobile number and ticking the consent box on the relevant form. The box is unticked by default, and consent is never a condition of registering, purchasing, or attending.
What we send. Notifications relating to the programme or event you registered interest in — confirmations, scheduling information, and reminders.
Frequency. Up to 4 messages per programme or event.
Cost. Message and data rates may apply. Solute does not charge for these messages; your carrier's standard rates apply.
Opting out. Reply STOP to any message for immediate removal, or email hello@solute.uk.
Help. Reply HELP, or email hello@solute.uk.
Delivery. Carriers are not liable for delayed or undelivered messages, and delivery is outside our control. Please tell us if your mobile number changes so messages are not sent to someone who has not consented.
06Warranties
We perform our services with reasonable skill and care, in line with the standards of a competent professional in our field.
We do not warrant that software will be free of all defects, that any system will be uninterrupted, or that particular commercial outcomes will follow from our work. Where a defect in our deliverables is reported within the warranty period stated in the engagement, we will correct it at no charge.
07Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited.
Subject to that, we are not liable for loss of profit, revenue, business, anticipated savings, data, or goodwill, or for any indirect or consequential loss. Our total liability arising out of or in connection with an engagement is limited to the fees paid by the client under that engagement in the twelve months preceding the claim.
08Termination
Either party may terminate an engagement on the notice period stated in it. On termination, the client pays for work performed and any committed costs up to the termination date, and we hand over completed deliverables for which payment has been received.
09Changes
We may update these terms. The version on this page at the time you use the site is the one that applies.
10Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
11Contact
Solute
120 Curtain Road, London, United Kingdom
hello@solute.uk